I purchased premium items and I did not receive anything.

If you purchased an item on  Facebook,  MouseHuntGame.com, or via the mobile app, please contact us directly to ensure your item...

What currency does MouseHunt use for item purchases?

When purchasing premium items on Facebook or MouseHuntGame.com, all prices are in United States Dollars (USD).

How long do items take to arrive in my inventory after purchase?

For most payments, your items should arrive within minutes. If you have not received your items please contact us directly and submit a repo...

I purchased a gift basket or supply kit and can't find my items.

Gift baskets and supply kits appear in the Inventory menu under the Baskets & Kits section. They must be opened in order to obtain the...

Can I purchase an item for a friend?

Most purchasable items can be sent to friends using the Send Supplies page. First, purchase the item for yourself. When it has been ad...

What methods of payment do you accept?

We support PayPal, Cherry Credits, and payments via Facebook. If you have an issue with any of these payment methods, please contact us and ...

I accidentally bought premium items. Can I get a refund?

If you have accidentally bought items, please contact us with your transaction information and we will try our best to refund your purchase....